Refund policy
Return & Refund Policy – VUXX NAILS
Shipping Note: All orders are shipped from our handmade studio in China. Estimated delivery time is 7–15 business days. Delays may occur during customs clearance or holidays — we appreciate your patience.
We want you to love your VUXX NAILS. If something isn't right, we're here to help.
1. Return & Exchange Window
Returns and exchanges are accepted within 14 days of delivery. Items must be unused, unmodified, unworn, unwashed, free of stains, with original packaging, all tags, and seals intact. Please include a completed Return/Exchange Form (order number, reason, contact info) inside the parcel.
2. About Our Handmade Pieces
Each set is handcrafted with care. Minor variations are part of handmade artistry and are not considered defects. Please review product photos closely before ordering — reach out if you'd like more details.
3. Non-Returnable Items
Custom-sized or personalized nail sets
Color variations caused by different screen displays
Items marked "Final Sale"
Gift cards
Products opened, worn, applied, washed, or damaged after delivery (hygiene reasons)
Bundle deals (e.g., "3 for X") — non-returnable, non-exchangeable
4. Damaged, Defective, or Incorrect Items
Contact us within 48 hours of delivery with clear photos of the package and product. We'll arrange a free replacement or full refund — no extra cost to you.
5. Returns Not Caused by Our Error (Change of Mind / Wrong Size)
Return shipping (including shipping back to China) is at the customer's expense.
Original shipping fees are non-refundable.
Tracked shipping is required — refunds are only processed after the item successfully arrives at our warehouse; return shipping costs are not reimbursed.
Unauthorized returns will not be processed.
6. Refund Types
Full-priced items: Original payment method (credit card/PayPal).
Regular sale items: Store credit / Gift card only — no cash refund.
Approved refunds are processed within 2–5 business days after inspection. Allow additional days for bank processing. Contact us if 15+ business days have passed.
7. Exchange Rules
First exchange: We cover outbound shipping of the new item.
Subsequent exchanges: Customer covers outbound shipping.
Price difference: New item is cheaper → Difference refunded to original payment method. New item is more expensive → Customer purchases store credit to cover the difference.
Warehouse inspection to dispatch: 2–5 business days.
8. How to Start a Return/Exchange
Contact us before shipping anything back. We'll provide the return address and instructions. Unauthorized returns cannot be processed.
📧fami882025@gmail.com
9. Order Changes & Cancellations
Contact us immediately after placing an order. Once processing or shipment begins, we cannot intercept it. Shipped orders follow this policy.
10. Refused or Undeliverable Packages
Refused or undeliverable packages may have original and return shipping costs deducted from any refund. Please double-check your address at checkout.
11. For UK & EU Customers
Orders shipping to the UK or EU may carry additional rights under local consumer law. Nothing here limits those rights. Sealed hygiene products unsealed after delivery are excluded from the statutory cooling-off period.
12. We're Here to Help
We typically respond within 12–24 hours (often while you're asleep, so you'll wake up to an answer). For urgent issues (damaged/incorrect items), please send photos — we prioritize those.
📧fami882025@gmail.com
Thank you for choosing VUXX NAILS. Can't wait to see you shine! ✨
